Personal Banker Review

by NatWest

Best Apprenticeship Employer

Rating

9.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role involves me interacting with customers in order to fulfil their day to day banking needs such as withdrawls, deposits, transfers, printing out thier bank statements etc but also to help them with and queries or problems they may be facing in regards to their banking and financial needs.

8/10

2. Have you learnt any new skills or developed existing skills?

I have learnt many new skills such as being able to understand customers and also specific banking skills like knowing how to use the systems and how to fulfil processes

8/10

3. To what extent do you enjoy your programme?

I think that the work itself is not too hard but itis challenging in a sense that there is a lot to learn but I enjoy being able to learn new things and the only downside really is in terms of how customers treat you at times.

9/10

4. How well organised/structured is your programme?

I think its very well organised. I had a time table of when I needed to finish things by so that I wasnt behind and loaded with a lot to do towards the end. Also if I needed anything i had that support at all times.

10/10

5. How much support do you receive from your employer?

I get the necessary time to do my work and I believe my employer has been bery supportive ad helpful along the process

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

My trainning provider has been really good in terms of checking up on me breaking things down so I can fully understand and also helping me improver my work. She has been great

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The qualification helps to push to improve myself which is therefore reflected in my role at work

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We have many social activties, opportunities to go out with our colleagues and just have a good time. Our relationships are not restricted to working hours.

9/10

9a. Would you recommend NatWest to a friend?

Yes

9b. Why?

I believe that RBS has plenty of opportunities and they are very supportive in terms of your needs as well as your goals.

10. What tips or advice would you give to others applying to NatWest?

I would say that RBS is a good place to work. If you go with the right mind frame you will learn a lot, not just about banking but things that will help you improve as a person.