Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role as a travel agent is to welcome everyone with a smile and make the moments for customers extra special. Even if it’s something small it all counts. We work in the bureau and on our systems. Taking payments is a regular thing and answering the phone a lot. Booking holidays for all over the world and having knowledge in these areas.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • The skills I have learned are indescribable. From learning how to use the systems, to making customers dreams come true. I have learnt so many incredible things like how to be a better sales person and how to better myself. I have developed my people skills and dealing with customers in a better way.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I love my job and training programme with a passion. Such an incredible company to work for. If I hadn’t have come across this job and got accepted I really wouldn’t be happier anywhere else. I have never enjoyed a job so much and received so much gratitude ever.

    10/10

  • 4. How well organised/structured is your programme?
  • I have never seen such an organised and structured programme. It is really straight forward and help is always there. I can turn to anyone and they won’t judge me. The learning path is clearly set out and easy to follow making it easy to know what I need to work better on.

    10/10

  • 5. How much support do you receive from your employer?
  • Again, the support is unreal. Everyone answers the phone or the girls at my work place will always help me. Any questions I have they are answered. The support I get is beyond what I could have imagined when I first started working for the company. It really makes my job that much more enjoyable knowing I have the support.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • When I submit my work they will always tell me the good elements and where I can improved in depth. This means I can go back and get the best marks possible. There is so much support in the training programme as a whole. I couldn’t ask for anymore support.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • When I’m doing my training, I feel like it really helps me in my job role because I can understand it better and what I can do to improve my knowledge. The facts and info we learn really help to sell a customer a holiday. This overall makes me better in my role.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • We have meetings to go to to learn new things, social event throughout the year and real mix of work and social life balance. There are many events a Christmas and it’s easy to arrange social outings with the rest of the people in my team. You get rewards also.

    10/10

  • 9a. Would you recommend TUI UK & Ireland to a friend?
  • Yes


  • 9b. Why?
  • It is just such a good company to work for and I can’t express that enough! I never want to leave this job. Everyday is different and I couldn’t imagine my life without working for this company. It’s a real life time opportunity and if it comes your way, just go for it. You won’t regret it.


  • 10. What tips or advice would you give to others applying to TUI UK & Ireland?
  • To be yourself. Theres no point putting up a front and trying to act as if you know what you’re doing. I started the job with no experience and I was really honest and open in my interview. They want to get to know you and your character, not someone you aren’t.


Details

Level 2 Apprenticeship

Customer Service

Norwich

May 2019


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