Associate Personal Banker Review

On a daily basis I have to serve customers efficiently by actioning requests like payments, withdrawals, amending regular payments and providing digital banking support. I have to ensure all customers are being served in the correct area of the bank to ensure they do not have to queue longer than required .

I have learnt various new skills that will help me with any career, I know how to approach difficult situations with customer and how to handle them. I am able to correctly resolve complaints in line with regulations in place, I am efficient with the software used in branch and continuously learning new skills

I enjoy the job it’s self and the support from all my colleagues. The support from my training provider is great as they provide monthly call check-ins and I also have the opportunity to email and contact my designated training advisor at any point for further guidance and support

The structure is great, you are clearly informed in a welcome call what the apprenticeship programme entails. You’re then assigned with a skills development coach who will provide support and guidance with each assessment mission. You’re fully informed of each stage of the apprenticeship and provided with constant support.

A great amount of support is also received from my employer. I am given designated time to complete apprenticeship work. In addition to this, all colleagues are supportive and help whenever they can for example, they allow me to shadow certain customer transactions so I know how to complete and approach it. They also answer any questions I may have and/or want to lean about

As stated previously, I get constant support from my skills development coach. They are there to answer any questions whenever it is needed via email or phone call. They provide great feedback on submitted work to ensure it is completed to the highest possible standards and there is a monthly check in via audio call that the my manager also attends to discuss any areas I need help with and upcoming work submissions

The qualification has been helping me perform better in my role as each mission explores a specific topic of customer service, for example, providing great customer service, problem solving etc. With each mission you learn and explore how to make a positive effect on any transactions with customers and how to act professional and courteous within those situations to ensure the customer is being served efficiently

There are many social activities to get involved in, such as; team/colleague social events where we will get together out of working hours, in work competitions based around customer transactions, charity events to support local and national charity events - this includes a social day where we can take time out of work to give back to a community and the cause can be something we as a team decide

Yes

RBS has been great to work for they are continuously improving the work environment to suit employees need, they provide you with moments that matter - a few hours back, so that you don’t have to miss those important things. They have ‘people champions’ where if you need to talk to someone about anything work related or personal they are there to offer a helping hand.

I would give people the advice to be themselves; the Rbs workforce is a diverse place and everyone is different and the best way to stand out and ensure you will get along is to be yourself as everyone is very welcoming and accepting. Also to be proactive in helping themselves, it’s great to show how prepared you are/will be for work as it shows you have drive to do the best you possibly can within the working environment