Rating

9.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Daily basis involves running shifts, cash management, stock replenishment and rotation, operating checkouts and assisting customers with questions and advice. My job also is to oversee the running of the store it terms of figures involving waste, cost and available stock to the customer in all areas of the store.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt skills such as managerial skills, planning skills, I have developed my customer service skills from my previous job role and I also have learnt a lot in regards to organisational skills within office work and shopfloor management. Team working skills have also been well practiced within Aldi.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy my programme because I am learning new skills while working on the job and getting paid at the same time, which therefore gives me confidence in my everyday role that I do, I look forward to gaining my level there retail wales qualification at the end of my training.

    10/10

  • 4. How well organised/structured is your programme?
  • My programme is very well structured and I know what I am partaking in every session that I have with my tutor. The organisational part of my programme is also very well managed by my tutor and the provider of my training alongside Aldi. Overall it is well organised and structured.

    10/10

  • 5. How much support do you receive from your employer?
  • I receive lots of support both from my manager and management team and also in the wider organisation. They are fully behind training and development and if I need any assistance or help I only need to ask and they will help this works well together with my training provider.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I am set work and signposted to tools that will help me complete tasks. We have pink fuse that is available for the welsh qualification and also Aldi trainees. If I need any help between visits my tutor is always available and helps me to complete additional work set by them.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • So far the qualification has helped me develop my customer service skills. I understand the importance of customers and how to ensure that they receive the best service. I have been able to develop within my management role by gaining leadership skills. The programme has helped me manage my time better.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • No

    5/10

  • 9a. Would you recommend Aldi to a friend?
  • Yes


  • 9b. Why?
  • Aldi is a great company to work for. It has won employer of the year for 4 years running and is constantly evolving and they are a secure company that is opening more and more sites each year. They pay well and value all team and staff members


  • 10. What tips or advice would you give to others applying to Aldi?
  • You need to be hard working, be able to work in a team be able to cope very well under pressure and show inactive and be proactive in their approach to work. flexible in their approach to work and always show enthusiasm towards aldi and the company and also the job role.


Details

Level 3 Apprenticeship

Customer Service

Prestatyn

May 2019


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