Sage Pay Review

My role is to take sagepay calls on a daily basis and to answer customer queries over the phone and by email. I am expected to help customer's with any SagePay queries and walk them through setting up an account and help them if they are not very confident.

I have developed customer service skills and soft skills while in my job role, however I already had these skills before joining sage with working in customer service for 4 years prior. However it is good to extend these skills within a call centre as it is very different than face to face customer service.

I enjoy the programme, It is better suited to me than university or just a full time job, as it incorporates both aspects together and we are being paid for learning and working at the same time. I am not treat any differently as an apprentice which is nice and all colleagues and managers are lovely.

the organisation of the programme is good, however some weeks we will have pdp time taken away if it is busy, which makes it extremely hard to then catch up on more outstanding work and can get quite overwhelming. It can be stressful when we do not have day release for 3 or 4 weeks or need help with an assignment.

I receive a lot of support from my employer in terms of apprenticeship work, I get 2 hours per week for personal development time to catch up on any outstanding assignments however I do believe targets should be made lower for apprentices, as it is hard to reach KPIs when never being in a call centre environment before.

I receive a lot of support from my training provider when working towards my qualification as I receive a day every two weeks to meet with my training provider which is paid for by Sage, that allows us to catch up on any outstanding work and also to do classroom sessions.

The qualification that I am working towards at Sage helps me to perform better in my role as it allows me to have a better understanding of customer service and different customer types and ensures I understand the customer's behaviour and how to best handle the query at hand.

Sage foundation days are charity days organised by sage, you are given five days a year to volunteer at which ever charity you like, which is paid for by the business and allows you to get involved with the local community and to help others in a less fortunate position.

Yes

A good place to work and a good environment to be in. There are many different areas within sage that allow for a lot of diversity and interesting stories. It is easy to get a feel for what you strive at and the managers will always ensure you are happy

Research the job and ensure you understand the job role fully. Lacking to do so will not give you a good head start and would recommend you have basic product knowledge before applying. Make sure you have experience in customer service and speaking to a variety of customers before applying.