Customer experince apprentice Review

My role will be a supporting role within Global central Customer Services to drive improvements to overall Customer Experience. Working directly within the Customer Experience team, I am responsible for identifying and driving improvement programmes across all geographies. I also help connect our colleagues to the customer through engaging stories, workshops, insight and general enthusiasm and customer focused discussions.

Passionate about making a difference, analytical skills, communications and interpersonal skills. • Understand main customer interactions with Sage and identify any issues/pain points and opportunities to improve through data, workshops and research activities • Support customer experience workshops, creating supporting documents, and managing stakeholder participation and research • Share, participate and encourage participation in the local activities of the ‘Closer to Customers’ programs. • Production and sharing of customer stories bringing them to life across multiple platforms • Administration of recognition, reward and culture programs • Be a key ambassador for ‘customer’, leading and contributing to local initiatives.

My programme has made me f=grow into a stronger minded person and more confident. It makes me feel empowered that I'm apart of a team that appreciate my work. Elevate the CX message, support in project managing initiatives • Support driving CX improvements by supporting and coordinating on action plans and reporting of results within country

My programme is well organised and I have a daily structure that I stick to. I also have weekly meetings with my team and monthly meetings where team members are allowed to present things they have been working on. This is structure by having a plan for each time we go on a call.

Constant support. HR have a great internal page where colleagues are given options to have a mentor who give guidance with problems. Mental health support page and telephone number. Physical health support too. HR and managers are always there with open arms to support induvial issues and have a great attitude towards employees.

A lot but confusion throughout with coursework deadlines. Support is easily accessible. All tutors and representatives are happy to help but I think the way we are taught could be improved to be more interactive rather than talking at us would make a big difference as personally im not an academic person so more interactive learning would be ore enjoyable.

Improved excel and email skills. A lot but confusion throughout with coursework deadlines. Support is easily accessible. All tutors and representatives are happy to help but I think the way we are taught could be improved to be more interactive rather than talking at us would make a big difference as personally im not an academic person so more interactive learning would be ore enjoyable.

Gym access. Constant support. have a great internal page where colleagues are given options to have a mentor who give guidance with problems. Mental health support page and telephone number. Physical health support too. HR and managers are always there with open arms to support induvial issues and have a great attitude towards employees.

Yes

Excellent environment to work in where support is constant. Constant support. HR have a great internal page where colleagues are given options to have a mentor who give guidance with problems. Mental health support page and telephone number. Physical health support too. HR and managers are always there with open arms to support induvial issues and have a great attitude towards employees.

Make sure you apply for something your interested in. Have a clear understanding of what you want to get from an apprenticeship. look into what type of course you want to do. Have an idea of where you are now and set goals for the time you are doing an apprenticeship.