Customer service apprentice Review

My job role involves taking support calls for businesses that use sage pay as a payment gateway to take online and over the phone payments I also must generate sales for the business and provide a great customer experience when interacting with our customers on a day to day basis.

I have learned how to interact with customers over the phone and deal with technical issues in an efficient and professional manner, I have also developed my skills when it comes to working as a part of a team. I have learned more about the business sectors and what different kinds of businesses do.

Overall I would say that this experience has been a good learning experience as it has given me insight to how different companies work, the relationships between businesses and their partners, as well as their banks. I understand processes that i otherwise would have no clue about and i have a new appreciation for customer service and what it a good customer service is and how to provide it

The Program had a very unstructured start including a near 3 month period where we had no tutor and could not progress with our coursework, after we had our new tutor the workload was very stressful with having lost so much time due to this mismanagement, once this was rectified and we got back on track it became much better.

My manager provides me with points for improvement and pushes me to hit my goals, both service focused and sales oriented. I have been given time to work on my personal and professional development to try to hit my goals that we set in my discussions with them every month

When it comes to working towards my qualifications and when end point assessment comes, I have been given time to work on my personal and professional development to try to meet my expected end date and complete the set tasks within the given time frames set by the training provider.

I feel like understanding industry sectors and the types of customers that we interact with it helps me in my job role as I am able to explain the same things to our customers, to help them understand what our role is and what it is that we do for them

every couple of months, depending on performance Sage put on nights out for employees to go and have food and drinks, at Christmas they throw a Christmas party with music, food and drinks on for everyone also within my department we will sometimes go out for drinks as a celebration for birthdays.

Yes

Sage is a good place to get work experience and work with customers, it gives you insight into the business world and the many different things that businesses have to deal with as well as what they need to do to be able to take payments online and over the phone

Be friendly, professional and speak clearly, come with a customer focused attitude and you cant go wrong, be prepared for challenging targets when it comes to your customer interaction, both customer services and sales have their targets that must be met within the time frames specified by the larger business.