Customer Service Apprentice Review

by Sage

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I answer calls to customers on a day to day basis helping them to use the SBC accounting programme. Not only do i help them use the programme offering technical support i also try and make sales if the customer needs a product i believe they may benefit from

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have became more confident

    10/10
  • 3. To what extent do you enjoy your programme?

    • 10/10
  • 4. How well organised/structured is your programme?

    • Very organise and supportive

    10/10
  • 5. How much support do you receive from your employer?

    • Lots

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My training providers are very helpful

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • The training allows me to view different peoples experiences and incorporate it into my role

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There are lots of different activities i can do in my job

    10/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • Its a great job with many perks

  • 10. What tips or advice would you give to others applying to Sage?

    • Work hard

Details

Level 2 Apprenticeship

Information Technology

Newcastle upon Tyne, UK

May 2019

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