Customer Team Member Review

by Co-op

Best Apprenticeship Employer

Rating

5.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

As a CTM, I am to work deliveries and tend to customers. I work on the till on some shifts and make sure that the shop flows. On a day to day basis I will work delivery or work the till.

9/10

2. Have you learnt any new skills or developed existing skills?

I gave become much more confident while working in store, and improved my team player skills. Some other skills I have learnt is cash handling and leadership.

9/10

3. To what extent do you enjoy your programme?

I have enjoyed working in store, but the apprenticeship side of my work I have not. I feel like I have been messed around and I haven’t enjoyed doing them parts.

4/10

4. How well organised/structured is your programme?

It is not very well organised, I have had 4 coaches while doing my apprenticeship. So I haven’t felt motivated, and I feel like it isn’t well organised.

2/10

5. How much support do you receive from your employer?

From my first manager I received some support, but with my new one I feel I have much more support from the Store Manager.

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

I haven’t received much, I think there was only one coach I’ve had that I saw more than once.

4/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

In some areas I feel like my workbooks improve my role.

6/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

1/10

9a. Would you recommend Co-op to a friend?

Yes

9b. Why?

The Co-op is a good company to work for, however I wouldn’t recommend the apprenticeship.

10. What tips or advice would you give to others applying to Co-op?

Make sure you are certain as to what your apprenticeship is aimed for and what you are going to learn.