Apprentice Financial Crime Advisor Review

I currently work in a call centre in the fraud department. I am the first point of contact for customers who either have fraud on their card or have genuine transactions raised as fraud. I take upwards of fifty calls per day and provide assistance to customers who have been the victim of fraud

I have learnt to use a phone and take calls while operating a computer. I have had to learn to type quickly and take in information while also providing information. I would not say this has really helped me to develop any new skills as it is a restrictive role

I have found my job role very unsatisfying. Before I started I was of the understanding I was doing an apprenticeship and would get to fulfil a number of roles. This has not been the case. I have been locked into telephony role which doesn't give me any job satisfaction.

Terribly. I was informed on my first day that my job role would be changed. I was assigned to a team that would allow me to have flexible working hours, managing my own workload and giving me a great deal of job satisfaction. This has not been achieved. Senior managers within my business area have no understanding of our job roles or why we are here.

My direct line manager and assistant are the only support I receive from my employers. I have had to seek out support from other areas of the business on my own. Many areas of my business have no knowledge of the apprenticeship or no interest. Our roles are an afterthought

We have received a large amount of support from our training provider. It was not very well organised to begin with but I have been impressed with the efforts which some of the training providers have gone to. I would quite happily recommend BPP for future apprentices. One saving grace

It is very difficult to provide an answer. Our roles are so restricted I do not believe it will help. However it does give us a basis for a future career within the business. There is a lot of information and training which we can use going forward. It is more for the future than the present.

There may be within other departments but we aren't considered for any of these possibilities. It is difficult enough to get away from the phone for a coffee break let alone trying to organise an activity within the working day. Networking events are nearly impossible due to "heat maps"

No

We were brought it to do a role which was changed at the last minute and rather than putting us into a rewarding role with challenges we were put into a role which has no possible career progression. We are an after thought and nobody within our business department would be disappointed if we left.

Confirm your job role on your first day. Do not accept being moved job role without your express permission. Taking on a role which is changed due to "business needs" is not what you deserve. Don't sell yourself short and accept the mediocrity you are being provided with. There are other possibilities out there and don't be afraid to go after them.