Administation assistant Review

My job role would be considered an Administrative assistant role, this role entails making/receiving calls, working together with colleagues and managers, dealing with insurance companies, branches and customers. My day to day tasks involve dealing with queries and complaints and processing reservations to get customers into hire when they have had an accident. A monthly responsibility that each member of the team has the chance to do is the Queue management this involves deligating people to each queue making sure everyone feels supported throughout each day and making sure the faxes are completed within there completed time frames. Recently we have had a group project to complete which was a presentation for the diversity group about women in power, each team member was given a section to work with and to research and then we brough it together as a whole, it was a succesful project and we are often given things like this to do in order to improve team working and bring new ideas in.

In doing this Apprenticeship I will have achieved a level 3 NVQ in business and administration which is a recognised qualification amongst the business sector. Before taking the apprenticeship I took a course in Microsoft office and by doing this role I feel I have better developed my knowledge of this subject. I have had training on multiple departments which not only expands my knowledge of the systems we use but the importance of each role wihin the company. I have developed my skills on the phone and feel I have excellent people skills through dealing with individuals face to face and via the phone, this helps with my customer service and improves my own performance. I have lerant the role of ERAC as a whole and how each team is linked and supports each other in order to achieve the company goals.

I thouroughly enjoy the team I work with and the work I do on a daily basis, we have a friendly working environment and everyone is willing to support with any issues we come across. I am extremely happy with the way Enterprise works as a whole and feel it is a great work environment to be in, it is everything I hoped an office role would be and more.

Each member of the team has their own personal goals and targets based on their level of work, everyone is thanked for their hard worked and we are often rewarded for the work we do. DLG will contact our managers with personal comments about individuals and will recommend Enterprise as a whole to their customers as we have a good working partnership. We are all encouraged to work together in everything we do and all the tasks we are set we are pushed to bring something forward as they feel everyone should be able to give their opinion/ideas on a subject.

My tutor visits me every 5-6 weeks for an hour and a half each session, to mark my previous work and set me new tasks accordingly, I get an hour a week given to me by Enterprise to complete my work and the rest must be completed during my own time.

I am given explanations, handouts and examples from my tutor if there is anything I feel I do not understand. If I am struggling to complete a task my tutor will try and work a new way to complete it in order for me to achieve the results.

My manager will give me advice and opinions on my subjects when asked, he also has to mark my work each time I submit it as well as my tutor and will advise if he feels something doesnt make sense or could be better. I am always entitled to my hour a week and it is fit in around the team so that it does not impact our work within the business.

My salary ensures I have enough money to travel to work and pay my bills whilst leaving some personal money for myself for the month.

Enterprise completes a lot of charity and fundraising events which all colleagues are invited to attend and be involved with. We quite often will go out into the local community and complete gardening and painting activities in order to support the area we work in.

Yes

It is a great place to work and a brilliant organisation to develop in.

There are alot of opportunities within Enterprise and there are always new positions being advertised for those who want to progress.