Apprentice Moment Banker Review

My role is a Personal banking complaints handler. This involves me dealing with a customers via a telephone channel. I am required to log customer's dissatisfaction whether justified or not in order to find a resolution for the customer that will best fit their needs. I am required to give the customer's a proactive solution if possible or to escalate to a next level team to find a solution to the problem.

I have developed my confidence a huge amount since beginning my job role in complaints. I have developed my attitude towards my work and I have progressed within my job role. I have learnt how to effectively resolve a complaint and the skills required to do so. I have also learnt how to handle difficult conversations and the different aspects of the job role.

I enjoy my programme, to the extent that I would like to progress onto the next level eventually. I would like to move up and do the higher apprenticeship programme in order for me to develop my knowledge and skills further in order to enhance my knowledge. I would like to also have the opportunity to go to university and improve my knowledge around that aspect of life.

In my honest opinion, I don't feel like my programme is structured as well as it could be. I feel that the structure is relatively poor and not very well laid out. There is occasions when I struggle to get in touch with the talent coach for my programme which is considerably irritating given the fact they are my only support in relation to the programme.

I receive a lot of support from my employer. I have been thoroughly supported in my move from moment banking to complaints. I have also been supported with my numerous health issues and the impact they have had on my working life. It can sometimes be difficult to discuss things with my employer but it is normally relatively straightforward and they offer as much support as possible.

In my honest opinion. I do not receive much support from my training provider. I don't feel like they are around as much as what they should be. Also whilst preparing for my exam, I did not feel as though I had the support from my training provider as they forgot about me when I moved teams.

I feel as though my qualification doesn't really support my job role. This is because my qualification is around banking in general and my job role is specific to complaints. I feel a complaints based qualification would be more beneficial for my job role than the current qualification I am doing.

In my work, there is social activities to get involved in. We have a designated sports and social club which regularly has activities for us to get involved in and they often come round and talk about the activities that they have taking place in the upcoming weeks. There is also boards displayed around the site with the upcoming events.

Yes

The job role itself is rewarding and it allows the advisors to build up a rapport and relationship with customers. It also allows for progression within the business and allows people to develop within their chosen career choice, which allows the us to improve our skills and knowledge to a satisfactory standard.

For people applying to Barclays, I would say don't give up on your hopes and dreams. If it is what you want to do then go for it, but ensure you have at least a little bit of background knowledge around the banking industry and the banking requirements as they are crucial for the job role.