Agent Review

My role incudes working on the ATM disputes that come in from Barclays and non-Barclays customers, this involves looking into each case and seeing whether they will be a reject or accept case. It can also include being on the phones and on barclays chat helping branches and customers with their quires

I have developed skills within excel such as using formulas and macros which I only slightly touched on in school and so now I feel a lot more confident on it, as well as Microsoft work and Microsoft Power Point. I have developed phone skills and how to deal with complaints in a respective way that will help the customer.

I enjoyed the IT exam that we had to do at the beginning of the apprenticeship because I like working with formulas and looks and what new features I can put into the spreadsheet and improve it for other people to use. I also enjoyed revising for the business exams because I learnt a lot that I have never had the chance to look into before.

In the first year the programme was very structured, we had catch ups every 6 weeks and had meeting with our Damar trainer and the other apprentices every month to make sure we were all understanding the work and to see how we were progressing. The second year is a lot more relaxed, we don't have any meetings and rarely have catch ups.

I Received a lot of support from my old team leader. in our 1 to 1 meeting she split it in half so that I could talk about my progress in my apprenticeship for half of it as well as being able to talk about how I am progressing in work too.

In the first year we received constant support and had regular group meetings as well as one to one meetings to update her on our progress however in the second year we haven't really received any support for our second presentation in the second year- I've had one catch up in the last 5 months

In the apprenticeship we have had to do presentations which have made me more confident, I never would've had the confidence to stand up in front of a group of people and present but though support and encouragement of my team members and leaders I was able to do it

There are outside groups such as sports teams that get organized within teams and there's also activities in work that you can work with in ie life skills- going out and helps children in schools with their vocabulary skills and how to write cv's etc, which is done in work time

Yes

It has helped me develop skills I otherwise wouldn't have had the chance to be involved in such as working on excel and using the situations in banking that can be inputted onto them. I have gained confidence working here and taking part in the presentations and exams which allowed me to study subjects I wouldn't have done otherwise

I would say be confident when applying because everyone is very welcoming and if successful don't hold back from getting involved in projects and extra activities that can give you more opportunities and open new doors for you. Even if you don't end up liking it you have tried new things that could come in useful one day