Senior Agent Review

My role is to deal with formal arrangement called Power of Attorney, Court of Protection Orders, dealing with queries and the setting up of these arrangements on behalf of the Barclays, these queries can come from all areas of the bank such as Wealth, Barclaycard, Retail, Corporate as well as Head office.

I have learnt new skills such as theory behind people's behaviours, I learnt better time management due to the requirement to submit several assignments before each study block. It helped me to write reports better, as well as expand my own experience and leadership skills within my own team

I enjoyed the programme as it helps me to develop as a leader, to give me industry wide insight on how other organisations manage people. It also enables me to network with different people who attend this course who are in different backgrounds within Barclays and it gives me a formally recognised qualification at the end

It is well structured as it is the 3 time this programme has been done. The initial 2 programmes were the test bed for this latest iteration. The mistakes previously made have been corrected with this latest apprenticeship scheme, these included modules that didn't really fit in the programme, scheduling of study blocks etc

Fantastic support from my line manager and senior operations. I had always had my expenses made for my travel done in advance and these were always timely agree and paid. For great management support with feedback and getting information, leadership and other areas were always helpful enabling me to complete my assignments and provide good material for my assignments

I get days off to study, I have also been able to reschedule my working shift to accomodate any personal issues due to studying for my course and if I have assignments that need submitting before each study block. I also have review with my line manager in my 1 2 1s about this course and if there is any other support that can be given

It has definitely changed the way I approach people and has made me more proactive in looking at improvements in the way the team can be ran. I also can share my best practices which I learnt on my course with my team leader and it gives an insight for any other colleagues in my workplace who wants to undertake this course

We worked on a project with a third party company in order to improve their business model, this involved using our resources within Barclays to look at ways to get an mobile application developed, how to look at marketing aspects, providing a project document to give to the third party company with recommended tips and advice

Yes

Barclays has great values and is one of the top employer of choice in the UK. You get great support when you join from the people you work with as well as internal resources such as HR, KIT and also there are great benefits such as Perks at Work, Pension, Axa. There is also flexible working depending on the role and area of work you are in

When applying for Barclays its important to understand the role that you applying for, this helps you with the interview and also what you are committing to. Barclays does help you train and there are people to support but always apply when you know about the job and have a genuine interest as the wrong job no matter what the Company cannot make you a happy worker