Moment Banker Review

I provide telephony banking services to customers. This includes reissuing cards, handling direct debits, logging frauds and disputes, logging complaints and helping customers with issues in any way I can at first point of contact. I also provide custoemrs with details of other products such as loans, overdrafts and credit cards while making customers aware of our loyalty and reward schemes.

The customer service role has developed my communication abilities massively. I feel more confident dealing with the public in a range of situations including dealing with frustrated customers or people in vulnerable circumstances. I feel calmer and more control in these situations and I am more confident with handling these situations in a way that has a positive effect on customers.

I have appreciated the help I have received from Barclays, from my team leader and the support staff available within the company. The apprenticeship provider, however, has failed to provide support throughout the course and has left us without a talent coach for the majority of the year long course.

There has been a complete lack of organisation from Capita. I have been left without a proper talent coach for many months, with one talent coach telling me that he was not actually my permanent coach. Capita's structure seems confused and convoluted, with many members of their staff giving us inconsistent information on how it works.

My employer has been very supportive throughout the process, as I have been in constant contact with a colleague in Barclays who has been communicating with Capita in order to try to create an organised support network for us. Although this hasn't been very successful, this colleague has kept us updated throughout the process.

I received almost no support from capita throughout the course. Feedback from my coursework was very minimal, with no actual comments on the work being made. I would just be told that the work was "good" with no further comment. For a long time I also had no talent coach available from capita, and I am still not sure who is responsible for my support.

Knowledge of the banking regulating bodies have made it easier for my to comply with regulations during my job. Knowledge of payments systems and support charities such as stepchange have also made me better equipped to deal with helping customers, especially ones in vulnerable situations suhc as debt or those who are vulnerable to scammers.

My workplace offers citizenship days in which we can help charities. I used this to help a local dogs trust kennel with the rest of my team. I have also taken part in a "code playground" where I helped children learn to computer programming languages. Barclays also provides far more opportunities outside of this.

Yes

Barclays have helped me develop massively and have provided a lot of support for the apprenticeship, picking up from the issues I have had with the actual apprenticeship provider. Barclays have helped me develop massively and have provided a lot of support for the apprenticeship, picking up from the issues I have had with the actual apprenticeship provider.

To use the tools available for self study to their full advantage. I gained more from self study than from the support available from outside providers. The LIBF site contains a lot of useful information, quizzes, modules and tips which can be used to make the exam and the coursework much easier.