Customer service consultant Review

by Post Office

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is helping customers serving,selling post office products and completing my work. Remain friendly and professional to customers and help all my colleagues and customers with whatever their needs. I also do back office work including cash,balance and preparing for my team talks and training sessions to

10/10

2. Have you learnt any new skills or developed existing skills?

Yes I have learnt a lot of new skills including managing and delegating and also my maths and English have developed.

10/10

3. To what extent do you enjoy your programme?

I really enjoy learning new skills and progressing

10/10

4. How well organised/structured is your programme?

Brilliant I have a great trainer and line manger

10/10

5. How much support do you receive from your employer?

A lot and everyone is involved and helping me realise my potential

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Alot my trainer is always happy to help and support me

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Because I get to do my apprenticeship through my normal roles and also introducing new roles for me to manage

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

9a. Would you recommend Post Office to a friend?

Yes

9b. Why?

Excellent employer and great opportunities

10. What tips or advice would you give to others applying to Post Office?

To remember they offer a wide range of products and to make sure you listen and take in all information