Financial Customer Service Advisor Review

I am the first point of contact for most of the customers I speak to customers regarding the credit card being in collections. This means that they have fallen behind on payments. My job is to speak to this customers to get to the cause of the missing payments and find out if there is anything suitable we can put in place.

While at RBS I have definitely developed my customer service skills to a new level. I have been able to improve on all aspects of customer service like my communication skills and things like empathy. I have also learned a lot of knowledgeable information to support customers with their financial problems.

So far throughout my time at RBS I have enjoyed the apprenticeship. It has been made quite engaging with the induction days in London. I also enjoy the webinars as I find them very informative. Being able to work with other apprentices is good as it helps share experiences and knowledge.

At first the organisation of the programme seemed a little bit all over the place as I was unable to access the VLE. This was shortly addressed and we was given access to a new VLE. The structure of the missions is good as each part is broken into detail and there is also helpful information to help you with each mission for example the case study's for mission 1.

During my time at RBS I have received lots of support from my employer mainly my manager. This support includes 1 2 1 coaching and call feedback from our SQT team. There is lots staff around to help with queries and being able to talk to other apprentices is always handy.

Throughout the apprenticeship so far I have received a lot of support from the training provider in the form of induction days in London where we learned new skills and also a regular call with my skills coach to talk about the missions and how I am getting on with them.

The qualification I am getting is financial customer service based so it covers all aspects that are involved in a financial customer service role, learning these skills will inevitably help me perform better in my role as my day to day job is focused around these customer service based skills.

Yes I take part in a football match that my department hosts each Thursday where we meet at a local sports ground after work to play an hour long match of 6 a side football. I know through emails that I get that there are many other activities available that I could get involved in.

Yes

Working at RBS has been a experience for me so far and has helped me develop new skills and have met a lot of new friends. Working at RBS I feel has given me the opportunity to learn skills that are universally transferable and will help me a lot in my future career.

To make sure that you are willing to put in the work as hard work will help you progress further. I would also say if your unsure on what you want to do as a future career RBS offers lots of opportunity and gives you the experience needed to succeed.