Applications Consultant Review

It involves call monitoring which is where you check the ticketing system for any issues that the client has reported with their system and you assign these tickets out to people on your team depending on their role. For example if something in the backend is broken then you would assign it to a DBA.

I have learnt how to use a few different programs and websites such as ticketing tools, Oracle support and also Oracle E Business Suite which are useful for my role. I have also built a lot on my presentation skills as I have become more confident when presenting information to others.

I enjoy the programme because I get to meet lots of new people around my age as well as working with people older than me. Everyone is friendly and willing to help you if you are struggling, they make you feel welcome and if they do not know the answer to a question you have then they will find out from someone else for you

The programme is well organised and structured as all of the lectures for university are available for you to complete in your own time, as well as live sessions every week where you can ask questions if needed. Accommodation for On-Campus days is organised for you if you aren't based near to Aston, permitted that you sign up promptly.

If I have any questions or concerns then i feel like i can mention it and it will be sorted out or an answer will be found to help me. If you are unsure of something then most people will try their best to help you or know someone else who can

There are tutorial sessions and Q&A sessions with the lecturer or teaching assistant during the week specifically for people to join if they have any questions regarding the course/module or if they are unsure on a certain lectures content. You can also book 1 to 1 skype sessions with your lecturer if you need more support or are struggling.

It allows you to widen your knowledge of computer processes/components and helps you to learn new aspects of technology. Also, it allows you to get used to managing workloads as you have to watch lectures and complete tutorial tasks as well as doing your day to day work tasks.

There have been social events for our office employees to attend that are usually organised by the apprentices such as bowling etc and there is also usually 5-a-side football on a Friday. Some professional networking events have been organised but are usually based in London so are hard for me to get to

Yes

I would recommend Capgemini to a friend because they are an inclusive company with important values and the employees are friendly and welcoming. There is a large community of apprentices which allows me to make friends as they are all around my age group and we have lots in common in terms of our roles here.

Be confident and make sure you get involved in the group tasks during the assessment centre, but also encourage others to voice their opinions and take these into consideration. Be patient when waiting to hear about your progress to the next stage of the application process, but send a chaser email if you haven't heard anything for a few weeks to show your interest in the role. Take every opportunity you are given as it will help you to grow and learn in your daily role.