Supervisor Review

As a supervisor my role on a day-to-day basis is to manage a team of staff on shift and delegate tasks to them to achieve a good result. I need to be aware of our budgets in store as well as ensure temperatures for frozen and chilled products are monitored regularly. I also am required to deal with cashing up the tills and preparing the safe for cash collection, along with doing investigations into till discrepancies. I’m expected to conduct return to work documents with staff as well as recording sickness and absences on nexus. I deal with customer enquiries a lot and any issues with customer deliveries as well as ensuring that out HD drivers are set up for their slot and aren’t overbooked. Mainly I need to be aware and keep on top of store standards to ensure that customers have a good in store experience.

I have developed a lot of existing skills and learnt many new too. When I first started my role into management I wasn’t aware of store budgets for example and I mainly done stock or till work. So I’ve learnt about how to cash up, how to delegate tasks appropriately to suitable staff. I’ve also developed my confidence in managing difficult situations with both customers and staff.

I thrive off of learning new things, so this apprenticeship has really helped me to progress in my job role and look at things in a new prospective. Meeting with my trainer regularly helps to keep me motivated within my role as well as learn lots of new ways to do things from someone who has lots of experience in retail management. I enjoy seeing good results and having a trainer who is enthusiastic about my learning is really encouragingly and pushes me to my full potential.

My programme is quite organised and structured in the sense that there is a lot a content and I work through the tasks methodically. My meeting with my trainer is also quite structured to as I know what to expect when I meet with her and we tend to sign off each unit once we have spoken through it and she can see that my understanding is good. It’s neither formal or informal but this tends to work quite well for me as I seem to get the most out of each visit.

My employer is very supportive of me doing this apprenticeship. I get allocated on the rota 3hours to complete the training that I need to which I tend to sit in the staff room and work through alone or with someone else who is doing the same course as me. My employer is interested in what I’m learning about and is willing to help me if it’s needed.

I receive lots of support from my trainer which is really helpful in my learning and progression in the role. She pushes me to achieve my full potential but also shows me where I can elaborate and do more within a unit. My trainer offers different points of views as well as gives me examples on units and really helps to explain things when I’m struggling to understand or remember a theory for example. She is also happy for me to contact her if I need to ask questions or clarify anything with her which is helpful. Overall, my trainer explains things in a clear and easily accessible way which suits my learning and development, she is enthusiastic about her role and has played a big part in my apprenticeship programme.

My qualification has helped me to perform better in my day to day role as I’m able to approach situations from a different point of view as well as use things I’ve learn to help me find what works before for me and my staff in order to achieve the best results. It’s built on my confidence a lot to and the activities have given ,e more experience so I am able to relate it well to my place of work.

There are currently no regular extra-curricular activities available to get involved with, however this may be something which can be bought up to our talking shop rep who can organise. We do have informal events that some of us meet up and do or go out together which I think helps to bring the team together more.

Yes

It is full of good opportunities and experiences which are vital to development. There is lot of areas which staff can progress into as well as incentives that are often competed to win across the areas of stores. The managers and area managers are keep to get involved with your learning and offer great support.

Be yourself and don’t let anything stop you from doing what you really want to do, within reason. Take every opportunity that you can to develop your learning and ability and embrace all new experiences there. Push yourself to achieve your full potential and get stuck in to the job.