Financial Customer Service Advisor Review

My role is telephony based, and includes answering calls from customers to assist in raising chargebacks, or disputes, against retailers under the Visa chargebacks scheme. There are multiple different disputes that can be raised based on what the situation is for the payment but the most common disputes raised are goods not received, items not as described and cancelling recurring card payments or subscriptions.

Yes my customer service skills have improved since I have been working at the bank, from daily interactions with customers. I have also developed my planning and organisational skills by being able to balance my daily workload and my apprenticeship work. I enjoy working in a team and have improved my communication skills.

I have been enjoying the programme, the missions have been challenging and have allowed me to work on and develop different skills. It is motivating for me to have something to work towards so working on the apprenticeship keeps me focused on achieving my goals and is rewarding when i have positive feedback.

The apprenticeship is made up of the missions and the final portfolio, and we have been given documents containing the structure and details of all the parts of the apprenticeship which has been helpful. The programme has been organised well to give us enough time to complete the missions and work on our skills before starting our portfolio.

My employer and in particular my line manager and the deputy manager have been so supportive and helpful with all aspects of my work and the apprenticeship. They always make sure i have the time keyed out to work on the missions and my apprenticeship, and they are always there to speak to if i have any concerns.

I have received a lot of support from my Skills Coach [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] from BPP, we have monthly phone calls to discuss my progress and she is always on hand getting back to me very quickly whenever i have any questions or concerns to do with the apprenticeship or my work.

The skills that I have developed through the programme will help me exceed in my role and are all applicable on a daily basis, in particular the ability to organise and plan my workload is so helpful in my job. Having time to work on my skills off the phones helps me in my interactions with customers.

Yes, i have recently joined the engagement team for my department which means i get to help out with any social events or charity events that are happening within the department. there are also other events that are held frequently, mostly charity events which anyone that can get involved in,

Yes

Natwest is a great company to work for, the role is challenging and there is a lot of support available from managers to help you. The pay and benefits are very rewarding and there is also an opportunity to do overtime. There are also opportunities for progression within the business.

You will need to be hard working and driven to do well in this role. It helps to have good communication skills and have great customer service skills but if not you can develop these through your role. Any apprenticeships with natwest are also a great opportunity to develop and work on your skills and gain a qualification.