Leadership and Management Review

Currently I lead on a proactive outreach team contacting premier and business customers using digital and telephony methods. I work on improving the work based culture and striving towards a shift in banking mindset from reactive to proactive. Alongside this I support on banking incidents that effect customers and work on how we communicate and support.

I have learnt a whole host of leadership and management skills on this course but I have also gain numerous IT related skills based the role rotations I have been apart of.

I have enjoyed this program and the opportunity it has presented to work across various business areas and a wide stakeholder group. Balancing work and uni has been difficult but that was expected

The first year of the program was not organised very well, this was due to it being the first instant it was ran through a contact center, this improved as the course progressed but still much improvement needed.

Support from my course lead was poor in the first 2 years of the course, however the support from my role Line Managers was always at a high level from start to finish.

Support was good when it came to the university city of this course, lecturers where always available outside of the study blocks and responded quickly to any queries I raised via email.

There are some aspects of the course that have supported greatly in my day to day role, such as leadership culture and change management. However some learning is yet to factor into my roles mostly due to limit exposure to areas such as finance planning and marketing.

Yes there are many sports events and social activities however despite many professional networking events being available most tend to lean towards higher management level attendees. Due to university commitments it is also difficult to find the time to attend these type of events.

Yes

As a whole the company has strong values, ethics and diverse employee culture which promotes innovation and pro-activity in staff. There is still some remnants of the old world leadership structure and as a result some business decision are not always the right ones but as a whole Barclays is a great place to be as it moves forward.

Make the most of your time on the course, it flies by so quickly that you may regret saying no to an opportunity while on the course. If you put the work in early you will set yourself up well for the increase in difficulty from a uni perspective.