Rating

4.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • As a Health and safety manager my roles and responsibilities include, but are not limited to: •Monitoring health and safety risks and hazards in the workplace •Advising employees on how to minimise or ultimately avoid risks and hazards in the workplace •First aid / nursing duties •Ensuring the business is legally compliant with all health and safety legislation •Working with and training all employees to manage, monitor and improve the health and safety standards in the workplace •Being responsible for all safety inspections in the workplace (for example, monitoring noise levels in a warehouse) •Assisting with the creation and management of health and safety monitoring systems and policies in the workplace •Managing emergency procedures (such as fire alarm drills) and organising emergency teams such as fire marshals and first aiders •Offering general health and safety advice to all employees The degree of responsibility of a health and safety manager ultimately depends on my environment they . For example, my duties as a health and safety manager will vary to that of a health and safety manager in an office block. However, the core responsibilities of all health and safety professionals are similar.

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • As a Higher Apprentice, i have developed , analytical skills and confidence as well as time-management skills, Juggling all the different tasks at work, as well as studying. Communication and Interpersonal skills Interacting on a daily basis with colleagues and clients teaches me the art of negotiation, how to word a delicate email or phone call; working as part of a team; how to handle meetings and colleague/client interaction; and ensure you are accustomed to the general “dos” and ‘don’ts” of the workplace. Practical skills Figuring out ways of working that are right for me. I can problem solving on a daily basis, and getting used to working under pressure.

    7/10

  • 3. To what extent do you enjoy your programme?
  • The apprenticeship isn’t what i expected i feel that i am not learning or developing as you would hope or it could, remote learning does not meet my needs and it is a difficult way of learning. There is more emphasis of the portfolio of evidence then there is on meeting my education needs, maybe the level i am on does not meet my needs overall.

    1/10

  • 4. How well organised/structured is your programme?
  • This Level 3 programme is not structured very well, the syllabus on the E-Portal is clear and no doubt meets digital objectives, however it does not fully give you an understanding of what the expectation it looks like at the end of the course, the answer plan is very different to the learning i have undertaken, total confusion and an endless task of rearranging documents and evidence.

    1/10

  • 5. How much support do you receive from your employer?
  • My employer, Post Office Ltd have been really supportive, my line manager and i have embedded this into my 121 sessions to ensure we discuss progress and the overall apprenticeship programme, i am given flexibility to ensure i manage my own time, workspace to allow me to undertaken any examinations.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • My trainer provider has supported me with my progress, distance learning does not work for me therefore these sessions are in valuable, i have two tutors, due to a change in personnel this has not worked so well, it is never easy changing tutors with different learning styles, therefore this has been challenging.

    5/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • My apprenticeship was not really tailored for my needs, the course does not match ,my job role, therefore i am unable to extract much from this course, this is unfortunate as i am keen to learn, adopt this into the workplace, i am most certain that a different qualification would enhance my skill set and provide real value

    2/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • There are many opportunities to get involved in at work, however many are these are not linked to the apprenticeship, these are generally led through relationships within my own role, it is a shame that this programme has not opened any new doors of opportunity, this is a negative of the course.

    3/10

  • 9a. Would you recommend Post Office to a friend?
  • Yes


  • 9b. Why?
  • The Post Office Ltd as an employee is a great place to be, it is a people`s organisation, well structured and supports the individual, it is a long standing brand with great values, the people are great, there is opportunities to progress through the business, learning many roles on the journey.


  • 10. What tips or advice would you give to others applying to Post Office?
  • When applying to the Post Office, It is important to be truthful in your application, trust and integrity is a core value, Post Office is a people`s organisation, it is a true brand, therefore full transparency is needed from the start, honest conversations are key in our relationships, this is why we are trusted on the high street.


Details

Level 3 Apprenticeship

Customer Service

Birmingham

May 2019


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