Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Making sure ours customers are enjoying amazing technology. Helping our customer choose the right products and dealing with customer service issues.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • This apprenticeship has taught me crucial information. My modules at university have made an impact on my behaviour. Every module teaches me something new and allows me to see the bigger picture. What ever I learn at university I always make sure my learnings are shared with the team

    10/10

  • 3. To what extent do you enjoy your programme?
  • It’s the best thing that has happened to me. I enjoy my job much more than I did by doing this apprenticeship and would highly recommend it to everyone.

    10/10

  • 4. How well organised/structured is your programme?
  • Very organised. We are given all the information months in advance.

    10/10

  • 5. How much support do you receive from your employer?
  • I receive a lot of support from my employer and the store that I work in. If I’ve got any issues they are dealt with very quickly and efficiently and I have full trust in my employer as they never let me down.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • My support from my store and my manager has made my qualification much easier and has allowed me a day at work to do my university work.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • Every module teaches you something new and it helps me perform better in my role every time I complete a module.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • We have something called WorkPlace which is a platform like FaceBook which allows us to have social activities and any information we need we can ask someone and always get a response.

    10/10

  • 9a. Would you recommend Dixons Carphone to a friend?
  • Yes


  • 9b. Why?
  • The knowledge and experience you receive from working at Dixon’s Carphone has to be the most important thing for me. The developments and structure is structured and easy to follow


  • 10. What tips or advice would you give to others applying to Dixons Carphone?
  • To have look at there apprenticeship schemes as they are probably the best thing for long time development and the knowledge and key skills you learn will help you for the rest of your life.


Details

Degree Apprenticeship

Customer Service

Nottingham

May 2019


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