Retail management apprentice Review

Year 1 is as a sales colleague learning the core values and processes of the business then moving to a team leader in year two and assistant manager in year 3. Current day job is selling phone contacts and home broadband as a part of the carphone warehouse team. This along with the work in Currys PC World over the first 8 months of the course gave an overview of how the business works in a megastore.

I became a Microsoft excel expert through a test provided through the university course. I have also developed a number of self reflection techniques and methods to help develop my strengths as well as developed essay writing skills through the 6 university modules, as well as watching writing guides online.

It is really hard work and there are very tough days, but I enjoy the customer interactions and strategy planning. I found the more customers I interact with the better my understanding of how retail will affect their lives and what needs to be done to ensure the best service is provided for them.

There has been clear communication from the start about what needs to happen next. From when the dates for university are to what area of the business we should be working in. The structure fits quite well between store and university needs as the store sends us away for the week for university to save us trying to do both store and University work at the same time.

There has been a great amount of training and support from other staff members at every stage so far. From how to process transactions through to dealing with difficult customers. As well as in regard university essays where they have provided me with additional apps and procedures to help me deal with my dyslexia.

The lecturers are always an email away if you get stuck on any part of the essays as well as being able to discuss any other queries or troubles you're having and providing help with dealing with dyslexia. The lecturers are also really knowledgeable and engaging during the university sessions

The university degree gives a better understanding of business in general and how it affects the in-store sales and marketing processes. It's also helped by providing an analysis of my personality in a reflective practice document this is help me to understand customers better and how best to deliver great service to them individually.

The story working does a lot of charity event days and dress u an example of this is on May the 4th we did a dress up day, either wearing costumes or star wars clothes. This then makes it a interesting experience for the customers as well as helping to raise money for a good cause.

Yes

It's always different and although hard work is highly rewarding at the end of the day. Everyone that works in store is of a like mind and that means that there is always something to discuss or talk about during the day making it more interesting than just being work-based.

You need to be prepared for hard work. It is also helpful to learn to perform a sale in an extraverted manor as this will help to drive sales and relieve some of the pressure that is expected from a member of staff. In regard to the university work, I would recommend getting it completed and submitted as soon as possible rather than leaving it till the last second.