csc Review

by Post Office

Rating

7/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer Service Advisor I serve customer and provide excellent customer service, Cash handling, Training the team in absence of manager, Tracking progress to keep team up to date on where we are as a business in reaching our branch targets and income targets. Pushing promotions we have on products we sell.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have only just started my apprenticeship so am only just currently working through the first 4 modules at the moment being that I'm only 2 weeks in. I'm just getting to grips with the system and how I access everything at work but also from home as well.

    7/10
  • 3. To what extent do you enjoy your programme?

    • I have only just started my apprenticeship so am only just currently working through the first 4 modules at the moment being that I'm only 2 weeks in. I'm just getting to grips with the system and how I access everything at work but also from home as well.

    7/10
  • 4. How well organised/structured is your programme?

    • From looking on the system I have seen the structure of the programme and its well organised by being divided into different sections.

    7/10
  • 5. How much support do you receive from your employer?

    • I have the full support of my manager and he is always there to help if I need it.

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My trainer is also in contact with me helping when I need it.

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 7/10
  • 9a. Would you recommend Post Office to a friend?

    • No

  • 9b. Why?

    • Business looking at ways to save money so are franchising loads of offices making job stability very unreliable. Loads of crown branches have already closed and loads more being franchised and now being run by WH Smith. This is not good for colleagues who love the job as the network is only getting smaller so they end up with no job

  • 10. What tips or advice would you give to others applying to Post Office?

    • Read about the company and read job description so you know what your role involves. Lots of selling of products involved in the job so you need to be confident and comfortable in the products we sell and be confident introducing them to our customers and be able to talk about them confidently.

Details

Higher Level Apprenticeship

Customer Service

Lowestoft

May 2019

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