Customer service Review

I deal with customers banking needs throughout the day helping them to arrange their money, this includes, making payments, transferring money between accounts, setting up standing orders and checking peoples balances. We have to take the customer through the required security to get these things done. I also have to make sure that customers are not being a victim of fraud or a victim of a scam. These are the most common things that customer fall for.

I have learnt many new skill during this role as a customer service representative. I have learnt the role of banking and dealing with peoples money as well as just leaning customer service skills that I can use in my day to day life. I can use these customer service skills when dealing with customer over the phone to make sure they have the best experience possible. I can also take these skills further in life if I am to get a new job somewhere else this will be good experience.

At the start of the apprenticeship I though this would be very hard and challenging, however over time It has got dramatically easier as I am learning the role more and more everyday so the things that I used to find tough I now know what to do. I learn new things everyday which keeps me updated with the most common things that are happening within the banking industry and mainly NatWest.

I think at the start of the programme it was a little bit of a mess. The reason I say this is because I didn't actually get any contact from my Skills Development Coach until 3 months after I actually started the job, which was the same for another one of my colleagues. Now the apprenticeship has started I have had my first webinar done so we are hopefully on the way to success.

My supplier are very supportive when it comes to my job role. If I need anytime to learn new skills or touch up on any of the new skilled I have learnt then my line manager and deputy line manager will give me some extra time to sort this out. This makes my job role easier so that customer also benefit from this so I get it right first time. My employer doesn't just support me with my job role but as well as my wellbeing, for example, there is a gym within the building and also a garden part out the back of the building where we can get some fresh air and have time to break from taking calls.

My training providers are very supportive with regards to achieving my qualifications so that I can fulfil my job role to the best of my ability. I deal with customers on a day to day basis over the phone so I need to make sure that I am getting it right first time, this will give the customer the best experience so they don't have to make complaints or they are dissatisfied with the experience they have received. My manager or deputy manager are always available asking if I need any support on things to improve.

My training providers are very supportive and support me to do my job to the best of my ability. The qualification I receive at the end of the apprenticeship will be a very good thing to have on my when applying for future jobs as it is a reward I receive for achieving my targets and objectives well and completing the apprenticeship.

At the moment I haven't attended any extra-curricular activities like social activities, sports teams or professional networking events, we do things like charity dress down days most weeks to raise money for different charities every week where we pay £1 to come into work in dress down. We do have a charity rounder's game coming up that is going to raise money for charity. There will be more opportunities that will hopefully come up during the period I am here.

Yes

RBS are a very good company to work for. I believe that there are many opportunities available within the bank to move into different departments to experience different things so you learn all different job roles within the banking industry. RBS are a very supportive company, who help to train you perfectly to do your job brilliantly and also look after you wellbeing, making sure your fit to work.

The only tips I would give to others applying for a job at RBS is to be confident when going through the interview stage. Being confident will give you the upper hand within this role so that you can learn as much as possible when going through training and then dealing with the customers. You will actually learn most of the things you need to know within role when your actually on the phone to customers experiencing the banking industry. Its a fantastic company to work for.