1. Please give an overview of your role and what this involves on a day-to-day basis:

My current role involves looking after a team of colleagues to make sure they are supported with doing their job role and hitting their KPI's. Team briefs, 121's, QM, HR meetings, escalations are just some of the tasks of a First Line Manager.

10/10

2. Have you learnt any new skills or developed existing skills?

Time Management has been a skill that I've needed to develop due to the amount of different tasks that need to be done in a short space of time.

8/10

3. To what extent do you enjoy your programme?

I enjoy my current role very much as it was what I wanted to do when I first started working for the company. I get great satisfaction being able to support my colleagues with work and non work related issues.

8/10

4. How well organised/structured is your programme?

The programme was structured from start to finish with us all knowing when our assignments were due and when we started the actual job role

8/10

5. How much support do you receive from your employer?

Any issues that I have I know that I can always go up to my fellow FLM's or my own manager for support

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

If I ever had a question regarding my coursework I was always able to email my trainer for any help and advice

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The knowledge I gained from the different modules directly correlated to my job role and supporting customers with my Technical queries.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not really

5/10

9a. Would you recommend Dixons Carphone to a friend?

Yes

9b. Why?

A great place to work with an amazing and supportive environment. Lots of benefits and opportunities to progress which I have managed to do while working here

10. What tips or advice would you give to others applying to Dixons Carphone?

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First Line Manager Review

Rating

Details

HR Business Partmer

Gaming Apprentice/ Buyer's Assistant

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