Technical Advisor Review

Providing customers with access to information regarding their products purchased from us. Helping customer resolve issues over the phone and diagnosing faults to determine whether it would need to be booked in for a repair or if there is a soft fix available to fix the issue they are having. Taking customer enquiries and helping them understand products which they may purchase.

Developed confidence over the phone Increased knowledge in technical side Performing right diagnostics first time to resolve issues Developed interpersonal skills Confidence in getting help when needed and as early as possible Increased my Technical knowledge in various different areas and at different levels Helped improve my tone and approach on different issues Building reports in full detail about experiences on the job Communication skills with both colleagues and customers alike Answering questions

I enjoyed meeting new people and creating bonds with them. Getting to know everyone on the programme. It was a new experience so it was something different which was quite good because it came with different challenges to overcome. Learning different skill sets and different methods to different problems. I also enjoyed the fact that I was helping people with issues that they weren't confident enough to fix themselves or did not have the knowledge to resolve by their selves and then hearing the sound of their voice when you fix their problem and being appreciative.

The programme was very well organised and structured we had help and support from everyone we needed. Everything was set to a specific schedule so we knew what we were doing at all times. We did specific things on our schedules are certain dates which ensured that the pass rate of the programme was as high and efficient as possible.

I received a lot of support from my employer, if there were any issues at work they would go out of their way to help and they provided us with any support we needed to help me ease better in to the job to perform better. The employer also made us feel welcomed when we first started on the job, they gave us 5 weeks of training to make sure that we were ready to go on to the floor. After the training they even gave us another week sat down with a buddy so we can listen in to them taking calls to show us what kind of manner to use whilst talking to customers, when we went to take calls the buddies would listen to us to give constructive feedback and to advise us how we can improve the calls. Whether it's the tone, the words being used anything to help us.

I received a lot of support from my training provider, if there was ever something I didn't understand they would explain and describe the solution in full detail so to make it easier to answer the question as best I can. They also helped in the case if any of us were behind on work they gave us support to help us answer or catch up on this to ensure that we do get to where we should be.

I feel like it did help simply because of the fact that the questions that we were asked to do were to do with this job role. So if there are any issues around that matter then I can think back to that time and it does help in the role.

There are always extra-curricular activities to get involved in at work, e.g. there is usually an annual football game between colleagues and managers where the losing team usually gets roasted. There is always an annual Christmas party where everyone gets invited to. There are no other extra curricular activities which I can think of.

Yes

It's a good company to work for, they provide you with all the support which you need and require. They are family friendly so if you are having any issues at home or anything along those lines then they will make an exception for you to help you with it.

Tips and advice I would give to others is to sell yourself. Be friendly and work hard don't get into it thinking it's easy because you will need to work hard to move up in the company. Hopefully moving up through the ranks until you become a manager.