Customer Advisor Review

My role is to assist Currys and PC World customers with their queries and complaints calls relating to an extended warranty. To provide a satisfactory resolution to all calls and to enhance the customer's journey.

 Good communication oral and written Attentive Listening  Empathy Willingness to go the extra mile  Time Management Knowledge about products and services

overall I would have to say I enjoyed my experience as it got my foot into the door, and gave me the basic skills to be able to go on and be a competent work colleague. I do however feel there is not as much involvement in the apprenticeship scheme to warrant the low pay.

Not very organised

Not as much as we should do

Not as much as we should do

In all honesty it provides you with the very basics

not that i am aware off

No

I would advise them to join as a standard colleague, not as an apprentice. The wage structure is far to low for the amount of work you actually do. There is very little difference between a full time colleague and an apprentice

Dont go as an apprentice