Customer Service representative Review

by NatWest

Best Apprenticeship Employer

Rating

6.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Telephony service, First point of contact for any personal customer customer queries

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • customer service skills proactivity tofu confidence

    7/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy it now I have a log in and receive my feedback fast

    7/10
  • 4. How well organised/structured is your programme?

    • It was reasonably structured however it took me ages to get a log in

    6/10
  • 5. How much support do you receive from your employer?

    • regular coaching every 2 weeks and a follow up weekly

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • regular catch ups

    6/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 50/50 I'm sometimes already aware of procedures

    6/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • nothing that I feel interested in

    5/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • great company

  • 10. What tips or advice would you give to others applying to NatWest?

    • n/a

Details

Level 3 Apprenticeship

Finance

Edinburgh

May 2019

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