Customer Service Agent Review

My role is ver customer centric, I find it very enjoyable helping customers in multiple ways. I focus on basic banking enquires, such as bill payments, treansfer and statement enquiries; and credit card information, as well as more technical prospect of online banking, helping customers register and with any issues they may.

Previously I was a customer care steward and dealt with customers face to face in this role over the phone i have focused my listening skills more and developed them further. I have also learnt new skills in regards to the systems we use as well as how to approach certain matter when dealing with specific customers.

I found it very enjoyable espeacially with the layout in which our liason explained to do carry out each section, coming from a univesity background I found it easy to follow. Also the cotact with the liason being able to communicate to someone if any uncertainty or clarification on topics witha very prompt response whish if very encouraging.

As previously mention i founf it structed very well and very easy to follow. I found the information required easily and also talked through it fully with the liason which made it better in case of uncertainty. The structure makes sense when put into practice for our apprenticeship but the key factor of finding the information required to fill out the question asked was very key.

My employer is fantastic for support for making sure we are following the training, to our managers getting involved and rating our finding (when applicaple). My employer is also fantastic in regards to the time they give as i am dyslexic and sometimes require extra time and supoort which is almost always given.

Although we only see our liason for the training provider we are able to contact them when required via email and they always respond promptly. However the trainer whenever is in our building they will contact us for a quick catch up and to cover any information we are not sure of. Our liason normally spends anywhere from 10-30 minutes explaining our next topic to cover when first being shown.

The qualification allows me time to go further into the background of the banking financial struture and whom and how they govern us, which although is covered in our basic and mandatory training we were able to go further into the information when carrying out specific sections for our training.

There is many extra-curricular activities provided by my employer, most of which focus on the well being of us as the employees both mentally and physically. i myself am part of the gym in which is located in work and help with the push for information LGBTQ+. Although not a lot is offered for hobbies this being looked into further as our well being officer are aware.

Yes

I feel it's a fantastic place to work and is very supoortive of the employees and strive for us to do our best, which is amazing as an employer and refreshing as an employee. Also the care from management in time of need as an employee is good to have.

That people wanting to build a career explain that fully and what they want to gain from the job. I would also recommend you are happy with the companys charter and the values they stand for. Also being honest in the interview in regards to experience for customer service and if you want to learn more.