Customer service Advisor Review

by Dixons Carphone

Rating

7.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Advising customers and assisting them with care plan queries.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have gained a huge amount of confidence and my communication skills with people have improved massively, how to adapt to situations and people in them situations.

    10/10
  • 3. To what extent do you enjoy your programme?

    • The teamwork, i enjoy working with people and solving problems.

    10/10
  • 4. How well organised/structured is your programme?

    • Not very well, apart from our normal working rota when it comes to doing anything to do with our apprentice course we always find out at last minute and nothing is arranged properly.

    5/10
  • 5. How much support do you receive from your employer?

    • Lots, they are brilliant at helping with anything and if im having a bad day for example they turn that around straight away and help you.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Not very much, we hardly go to the training provider and we hardly do any work with them towards our qualification. We more than likely will have to finish are course at home since we have hardly been.

    4/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • We haven't really had much help when it comes to our qualification, everything we learn at work is not through our training it is through the company we work for.

    3/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • there is a few things we can do outside of work, such as joining a football team and a skirmish team

    8/10
  • 9a. Would you recommend Dixons Carphone to a friend?

    • Yes

  • 9b. Why?

    • Because they have helped me build up myself as a person through multiple ways, such as confidence and communication skills. They have made me a much better person all round and I have made a huge amount of friends.

  • 10. What tips or advice would you give to others applying to Dixons Carphone?

    • Any mistakes you make they can fix for you as long as you learn from them, if you take on the role and always try your best.

Details

Level 2 Apprenticeship

Information Technology

Sheffield

May 2019

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