Inbound telesales advisor Review

My role on a day to day basis is talking calls for customers and helping them with there enquires and also placing orders for the customers. We also take call for Republic of Ireland. We also help the customers if their have an problems with anything such as the wrong item that has been delivered or if it doesn't fit in the space there have got.

I have learnt different kind of skills since been at Team Knowhow, I have learnt about customer service, inbound, outbound calls, showing empathy, how to deal with difficult conversation and calls where the customer is wanting a lot and we can only bring them down to what we can do. I have learnt how to deal with rude customers as well and how to treat them.

what I like about my job is the environment and the staff who are every helpful and also working with new amazing technology. I really do enjoy my job, I can ask anyone for help and their will come and help me, we all work together as one big family.

My job is very well organised, I get time of calls to do my Source coursework and my manager will help me if I have any problems with anything. I get weekly visit from the source, we have weekly team brief to talk about how well our performance is doing and where we need to improve.

I get so much support from my manager, he will help me when I need help, he will do thing for me such as price match and discounts code for me. If I have a customer that would like to but a complement in about me I would ask my manager if he can take the call for me and hear what the customer has to say about me.

I get so much support from my training provider when working towards my qualification. When I get stuck with anything I will ask my training provider and there will help me and explain it in more detail. I have so much confidence now then I did before I started here.

Through my qualification I have performed better then I did when I started. my confidence when talking on calls has improved, this has helped me in my job because I am helping the customers more and asking them lifestyle questions about the items there are after which I enjoy doing.

there are many events like dress down, we have team work events where we can win prices as a team or win for you self. we have contact centre football team where everybody is welcome. suppliers come to the centre and show us they products to sell and how to use them

Yes

I would recommend a friend because it is a very helpful centre and also offer good job opportunities through the building. the pay is very good . the staff are very helpful all around the building , if you are struggling with anything there is someone there to help which is great.

Getting to know the website before applying and also know a bit more information about the products. knowing what your coming to sell or how to handle the customers (customer service) know stuff about deliveries and how to locate them. learn technology question about different items. learn what a repair and support plan is on the website.