Customer Service Associate Review

- Assiting all HSBC customers with general banking enquiries. - Ensuring I am polite and friendly to all customers - Tackling any problems customers may have and ensuring I provide them with the correct answers to help prevent problems occurring again/ Taking part in mandatory traiing to ensure my knowledge is up to date and accurate

I have learned new skills within the finance industry. Gaining sufficient information on different products and services available for all types of HSBC customer, including lending, savings and investment products. Developed my existing customer service skills. Learning how to use and navigate beetween multiple systems to help service customers needs.

Its very informative and I enjoy including the apprenticeship within my working day. Using the knowledge I gain within my apprenticeship time to further develop my skills set, so I can help all my customers. I think the skills we learn from this really help improve our confidence in our day to day job

The Apprenticeship programme is structured and I understand what is expected of me on a weekly basis. Our trainer provides excellent support to all of us and takes time on a weekly or fortnightly basis to go over each topic individually. The trainer is very appoachable and if we ever feel like we need extra support we can always reach out via email.

HSBC overall provides this programme to us so they also ensure we get the dedicated seven hours off the phone time to complete our module work and take part in any extra work that may be required. Our team manager and coaches ensure we all have enough support during all elements of our day.

The agents at Microcom who are currently providing our apprenticeship through Skills Development Scotland give excellent support to us and ensure we are happy with the service they give us. They are very approachable and easy to reach should we have any questions about any of the tasks we are trying to complete.

It gives me the knowledge to greater my skill set and help me feel more confident at work, ensuring I can service all my customers to the best of my ability. It gives me the opportunity to review certain aspects I am struggling with and ensure I understand all elements of my job.

Yes, at work there is a massive drive to support local charities. At lot of teams have all chosen 1 charity to support over the year and help raise as much money and awarenss as possible for the customer. Other clubs such as social Clubs, sports teams and health and well-being activites also play a massive part in the work place.

Yes

So far they are proving to be a great company to work for, who really take the time to support and develop their staff. Working in an environment where you feel supported and apprectiated is so important and should be encouraged. I enjoy coming to work and feel if I had any issues, I could approach anyone in senior management with my issue.

Be confident and true about yourself. HSBC support everyone and do not look for all employees to be the SAME robots. HSBC are not a target driven company, however there is a massive drive on improving different elements of the job. I.E Digital, customer service etc. It is now our job to ensure we promote these services to customer.