Customer Service Advisor Review

I'm a customer service advisor on the careplan department of Team Knowhow. I am involved in cancelling, renewing and amending customer agreements at the request of customers. This is all done over the phone. On a day to day basis I take calls from a variety of customers to assist with queries regarding their cover agreements

My apprenticeship has helped with developing my confidence and self belief. It has also improved my ability to work as a team and think outside the box in a variety of different situations. it has also greatly developed my interpersonal skills and helped me to understand how to respond in a variety of different circumstances.

I did quite enjoy the apprenticeship program and the variety of activities the scheme used in training, ranging from being a secret shopper to group work in a classroom it offered plenty of variety and kept me engaged throughout the course of the year. Also Lions Lair (a Dragons Den like project we did as apprentices) was thoroughly enjoyable.

It was quite well structured, we were aware of time scales for work completion and if we were unable to attend a session with the training provider they were helpful in arranging for another date to attend. The company was also great at complying with this and would arrange for these to be completed within work hours.

my manager throughout the time of my apprenticeship was always providing feedback and would provide help in any area he or I felt I was falling short in. I was also pushed and provided opportunities to do more including supervising for new apprentices at when they started allowing me to show some of my new found potential

My training provider was helpful in providing support in the classroom and outside of it, I knew that if I had any issues I could call or text my tutor for assistance. They were also attentive during lessons and quick to answer any questions I, or any other member of the group, had

The training offered by my training provider did offer some base level understanding of my job role, however due to the nature of the job I learnt much more from working then I did from my training provider and most of the performance in my job comes from experience and training provided by the company rather than the training provider

The training offered by my training provider did offer some base level understanding of my job role, however due to the nature of the job I learnt much more from working then I did from my training provider and most of the performance in my job comes from experience and training provided by the company rather than the training provider

There are some activities work offers. There is a contact centre football team which competes in a league and we do arrange team days and nights out as well as occasional nights out for the hole department and an annual Christmas party. There are also many charity events that are done ranging from penalty shoot-outs to throwing sponges at a manager

Yes

My time at dixons carphone has really helped me grow as a person, boosting my confidence and interpersonal skills. The people that work here and the managers make me feel welcome and like part of a team. Also once the apprenticeship is completed it is a fairly well paying entry level job, which are hard to come across

I would advise them to be confident in themselves and their abilities as well as be open to feedback and criticism. The most important thing really is to be open to learning to think about things in different ways and from a different point of view as this helps a lot in this job