Service Delivery Lead Review

Take full responsibility for delivering a project or number of projects throughout the whole end to end process to provide a defined deliverable Ensure the work meets all delivery timescales, to budget and to the required quality standards Ensure that the managed areas within your service are performing to contractual targets. Also providing in-scope changes for specific services, with assistance from technical leads.

In this role I have developed a number of skills. I have learned a lot about the end to end service delivery including; finance, impacting, approvals, capacity planning, risk managment. It has been good to learn the overall process of how peiced of work are introduced into feature teams and seen allthe way through to implementation. I have also learned a lot about work management and people management including how to prioritise effectivley.

I am somewhat enjoying my program. I chose the Business specialism and enjoy these subjects, I am less interested in the technical aspects of the course which I feel I take less benefit from as this is not where i see my career going. At times it is also challenging to find a balance between work, uni and personal life.

The program is well organised most of the time. I feel that this will always be a challenge due to work commitments. Sometimes it is difficult to prioritise between work and university. The university do handle this well, there have been times where lectures have been cancelled late though which can cause inconveniencies.

I receive a good amount of support from Capgemini, we are given the time to focus on studides and people are open to help with challenging areas on my apprenticship. Having study days to use at certain parts of the year is very helpful and i feel takes a lot of pressure off especially during exams.

We do receive a fair amount of support, sometimes i feel that deadlines could be split out further apart. I am unsure if teachers from different subjects communicate to plan deadlines, if this doesn't happen then i think it would be a real help for people doing a degree along side full time work.

Sometimes I think the course helps, there are certain subjects which help more then others. For example i want to be in a less technical role, therefore where i am required to learn programming I dont get much benefit. I feel that the main benefit i get is constatntly needing to use my initiative and think critically which i get out of my studies as apposed to the actual content.

Yes, the community at work is called GAP. Throughout the year there are many activities to get involved with which help network and team building. Example's are that internal events are held such as 'Gap curry and quiz night' and also external events like 'Himmley Dragon Boat Race' which the GAP team submitted a team for.

Yes

Overall, Capgemini is a good company to work for, they offer plenty of support and a clear path to where you want to ge to in your career as an individual, they also fully support any training or qualifications you want to achieve and most of the time will pay for you to do them.

Set yourself some career goals and network network network to help make your goals more achievable. I have found having a mentor very beneficial in my development professionally. If there is something different you want to do in your caree, make it happen, Capgemini is a midfield of opportunity so grab it.