Customer service assistant Review

my role involves me on a day to day basis dealing with customer needs. this can range from helping them by paying cash into their account or withdrawing from their account, or greater needs such as borrowing needs for example a loan or credit car, or a mortgage and protection.

I have learnt new skills on managing to work the sysems provided in the branch, such as our counter systems and the ipad systems. i have also been able to improve on my customer service skills where I am able to develop on this daily when dealing with different types of customers.

I do enjoy doing my apprenticeship programme, as I feel that I am able to learn new skills and improve on my current skills, I also think that it is good as I am able to gain qualifications while also learning within my role as I go along which is great experience.

The programme is organised to a certian degree, I have experienced issues where I haven't had the correct workbooks sent to me to complete and then have to rush to try and get the correct one completed. It is also not always explained properly what i need to do for the next visit .

My employer supports me to some extent, at the beginning I got plenty of time to make sure all my work was completed on time and sent on time, but as the apprenticeship has furthered it is not very often I get time to go and complete what I need to do.

I do not hear from my trainer apart to confirm when our next visit is. I would feel more confident going to a colleage for support than my trainer as I am worried that I may not get a responce in time or not be able to reach them when needed.

I think it helps me preform better in my role as I am constantly learning new things through not only the customer service workbook but also the safeguarding workbook. The safeguarding workbook helps me be able to notice other things customers may need help with such as gambling or alcohol addiction.

there arent many extra curricular activities that there are to be involved in at my workplace. In regards to social activities, the ladies in my branch do try to organise doing something together on the occasional weekend, which helps us all build our relationship with one another outside of the workplace too.

Yes

i feel that lloyds is a good company to work for, they have a solid reputation, and along with that there are also many benefits of working with the company, and these include for starters the apprenticeship which gives qualifications along side on the job training and also the prospects of furthering your career.

That it is a good company to work for but you have to be able to work with the general public and also work as a team. As well as working as a team you have to be able to work as an individual. You also have to be able to communicate well with colleagues and customers