Sage technical support agent Review

by Sage

Best Apprenticeship Employer

Rating

8.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Providing technical support to sage customers, who either have an issue with their sage program or have a query about the program itself, our role is to help resolve the customers issue as efficiently as possible whilst also hitting our targets that include generating sales leads and the average handle time on a call

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I heavily developed my communication and IT skills whilst working at Sage New skills that I have learnt include using accounting software for the first and not only using the program itself but also the ability to help repair the program for customers. My time managmemt and organisation skills have also been developed while working at sage

    8/10
  • 3. To what extent do you enjoy your programme?

    • I thoroughly enjoy the program, it has given me the chance to help develop my skills and get used to a working environment, I don't feel that I have been dropped into the deep end but I have been coached well over time and this has helped me craft the skill needed in my role

    8/10
  • 4. How well organised/structured is your programme?

    • I thoroughly enjoy the program, it has given me the chance to help develop my skills and get used to a working environment, I don't feel that I have been dropped into the deep end but I have been coached well over time and this has helped me craft the skill needed in my role

    9/10
  • 5. How much support do you receive from your employer?

    • 9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • 7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 8/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • Great place to work

  • 10. What tips or advice would you give to others applying to Sage?

    • Just be yourself

Details

Level 2 Apprenticeship

Information Technology

Newcastle upon Tyne

May 2019

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