Customer Service Advisor Review

My role as an apprentice in customer service involves making outbound calls, inbound calls and writing up professional emails. I also update systems and spread sheets as well as investigating customer accounts to resolve their queries. I am also required to attend scheduled meetings and training often to improve my knowledge.

I have learnt how to operate and utilise complete systems and resources to answer customer queries and solve any problems on the accounts. I have also developed on my telephone manner and my email writing skills to ensure I provide the clearest communication to my customers. I have also developed my team building skills further.

I have enjoyed the apprenticeship program as a whole and I have made lots of new friends at work. I have also been able to expand my communication skills and learn more about the energy industry. However, I would say that there has not been much safe guarding support from E.on as meetings are often rushed and there is little communication between managers and apprentice coordinators.

The programme is structured into online courses and a electronic portfolio to store the evidence. However, the course is also very unorganised as there seems to be little communication between the course provided the learning assessor. The systems are also updated without warning so work becomes lost easily and no explanation of what is needed on the online courses.

The team managers often have lots of responsibilities and struggle to make enough time for the apprentices generally, however they are supportive when time is given in your development at work. The coordinators are rarely at site and do not provide much communication between the apprenticeship providers and managers so that coursework can be difficult to be signed off. The coordinators are always friendly but often you are left with little support.

The support provided is very mixed, the training provider staff are extremely friendly and are approachable. Often the development coach will respond to any email queries out of the one to one coaching time quickly. There was conflicting information between the provider and the development coach and no clarity with the required coursework, one would say do it all and one would say it is not needed.

The training helps me to successfully identify the regulations and legislations that E.on follows to ensure that I am compliant in my work role. The training also helps me to improve my written communication skills and my team building skills in my role. I am also able to improve my telephone skills further.

There is an online website dedicated to being sociable within E.on, there's plenty of charity events such as fun runs and hikes. There's not much team building activities but a staff Christmas party every year. There is also some well being events in the canteens with fun activities.

Yes

I would recommend E.on to certain friends. I believe E.on is a good employee, however the constant work load and manager changes can be stressful. The team managers are often well organised and supportive but are busy so them finding the time for you can be difficult. E.on creates a friendly work environment and do provide full training so I would recommend for someone looking for a fast paced social job.

My advice for people looking at joining E.on would be to prepare for the fast paced team changes and constant shift of back office work. There are plenty of opportunities to make friends and to broaden your knowledge base. My tips at applying for E.on are to be as friendly and open as possible, smile! I would not worry about your skill base before joining E.on as if you are eager to learn you will pick this all up quickly.