Team Leader Review

I control a team of 12 associates who operate complaints relating to payment break plans (PBP). the team work a late shift 15:00-22:30 5 days a week, their role involves calculating the correct figure for the customers refund, which is then sent to payments for final cheque payment.

Through the Fast track programme I have developed many new skills including using models linked into various part of my role, I have developed new skills in talking to large groups of people and increasing my emotional intelligence to gain a greater understanding of the people within my team and my peers

The programme is a fantastic experience, which i have enjoyed, the level of work and commitment is difficult as you are still working a full time role while completing the degree. The working with peers from other areas of the business gives rise to a greater insight to the business.

The structure is good but the feedback isnt consistant and should be done on an individual bases, when moving from level4 to level 5 you should be at a level where all your work follows the same structure, but as people learn at different speeds this doesnt follow. The ones who struggle should have additional assistance or copies of other students work to give them a guide

The employer is fantastic, all study time is arranged in advanced and I had support with the assignments when questionnaires and interviews were required. This support made the experience much easier and helped with completing my assignments on time; my AVP has offered advice and is always available to talk too.

My first tutor was poor, Nothing was completed and felt totally left on own especially as I prefer to be ahead of the curve and not chasing. However when changed to my new tutor she is engaging caring and wants to help, she responds to emails very quickly and offers good advice.

I am at an age where I have covered most tasks so my improvement was a little limited however, I have been able to add many different facets to my role, which has made my team stronger and developed myself. I have a greater understanding of the business as a whole

Within RSC there is many opportunities to get involved with social and sports activities, my team go out socially, we run many site events for charity and we get involved with our local branch for activity days. This brings the Barclays family closer together in this area creating a tighter hub.

Yes

Barclays as a whole are focused on our customers and ensuring they receive the correct level of service thus creating advocates of our customers, as staff we are treated with respect and assistance is given at every turn to ensure we are happy and able to provide the best service for our customers.

The programme is a fantastic opportunity; the workload is a consideration as without the right personal commitment to the programme it is very easy to fall behind. The meeting and development of new friends within your cohort is a major benefit as you meet people from all areas. Good Luck!