Customer Service Advisor Review

On a day-to-day basis I have to answer calls from customers and help them with their queries, these queries can range from a simple balance to a dormant account that needs the block lifting, when I am able to get development (time off the phone) I will complete some of my apprenticeship work.

I believe I have developed new skills since starting this apprenceship, I am much more confident in myself and when speaking to new people. I also believe I have developed great rapport skills as I am able to have fun with the customer as well as handling their queries and solving their problems.

I do enjoy this programme to a certain extent, it is nice to be around other colleagues and it is satisfying to know I am helping our customers out. Sometimes it can be a hard job when taking call after call non stop as it gets quite repetitive and can become frustrating but I understand that it is a job and at the end of the day it needs to be done at the best of my ability.

I do think the programme is well organised in regards to feedback opportunity's (having weekly 121's with manager) I always know where I am at with my apprenceship and how I am doing within my role as a customer service advisor, I do think that more time off the phone for apprenceship work would be very beneficial as sometimes the work can be hard to complete when you don't get much time off the phone.

I don't think we receive as much support from our employer then what we should, t sometimes feels like the workload is too much and it can be quite hard when trying to balance apprenceship work with being a customer service advisor as you have to worry about stats to.

I think we do get quite a lot of support from our training provider, She keeps me up to date with my apprenceship work so I always know where I am at and what needs to be improved. I know that if I need help I can always email her or go talk to her and she will try and help me as best as she can.

I do feel like the qualification (through our training provider) helps us to perform better in our role as a customer service advisor as the qualification gives us something to look forward to as well as something to work towards, I do believe it would be worthwhile to get more time off the phone to focus on the qualification more.

There are some social activities that you can take part in here at Santander, one of them being the Giro on payday Friday. It is a chance for all Santander colleagues to get together and socialise with one another (this is for 18 year olds and above only), there is also sports teams that some of my colleagues are part of such as Santander's football team.

Yes

I would recommend Santander to a friend as I believe it is a good place to work, the staff members are friendly and I also think there is great opportunities to move around to different departs and to work yourself up in your career, Santander provides many benefits for their employees to.

If somebody I know was to apply for Santander I would tell them to be honest and confident in themselves, I would also tell them to be themselves and take advantage of the opportunity as it really is a good pathway to go down as you can move out and make a career out of it.