customer service adivisor Review

so my role is Santander is to be a customer service, in this role I deal with accounts, banking and savings, such as reissuing cards and doing transfers.one a day to day basis I would take 40-60 calls and a majority of these calls are things like balances, transfers, and also problem solving.

I feel that my time in Santander has give me time to improve and develop new and existing skills such as how to talk to the customer as this is very important as one wrong line can leave the customer unhappy, I also have developed my basic banking skills as while on the phones as some queries give you the opportunity of learning something new.

I do like the programme as it gives me a chance to meet new people and develop new skills, to a extent I do enjoy programme but I think that we don't get enough times off the phones as when they expect all apprentice work but don't really give you any time to do it and some of staff can be really rude and disrespectful when asking them questions.

I do believe it is structured well as we do have resources such as the vle which is a platform to submit our work but it seems like theres so much work to do but we never really have the time to do it as were always stuck on the phones.

I don't believe Santander really supports you as when asking staff questions they've rudely and disrespectfully answer back making you feel stupid but they can support you but I feel as if its always them telling you to do your work for the apprenticeships and never give you enough time of the phone to do it.

so I do feel as if we do receive support from our training provider as we don't always see them but they always remember us and will always remind us if there's work that needs to be submitted and they also provided alternatives for support such as asking other apprentices.

I feel that it can help me perform better as it gives me pride and confidence in what I am doing and the more confident you are the more the customer will believe you, I also think it provides a goal for us to work towards in our everyday role.

in Santander I would say the closet thing to a social activity would be the Santander social club and this is where most colleagues and even people who don't work at Santander can attend after they've just been paid as this give people to socialise and have a good time.

Yes

I would recommended a friend to join Santander but for the simple reason that its good for people my age as its like stepping through the door into a bigger world but its not good the actual place its self as the staff are rude and not respectful and I wouldn't recommend people to come to work to be spoken to by someone higher up than them in a rude way.

I would advise them to research the company and what they have to offer as some queries you get will relate to that research and i would also advised not to going into it without any idea of what it is youre talking about or what the customers asking you.