Customer Service Executive Review

I service customers in business banking, this includes taking calls and advising them how to use Barclays.Net. I will advise how to use features, submit forms, and navigate through systems ect.

I have developed my confidence and ability to talk to a variety of different people, over the phone and in the office. I have also improved my knowledge in ICT.

I enjoy the apprenticeship as I have met a lot of like minded people, who are as motivated as I am. But at some points I can feel pressure to be constantly working, I also struggle to get the holidays and time off that I want.

The organisation of the programme has been by far the biggest downfall, as we were signed on 2 months late, not told what's happening in terms of work, and not being given proper direction or timescales.

I receive support from Barclays, and my colleagues. People within the workplace are always happy to help and advise on the best way to complete tasks. The income is also very competitive compared to other apprenticeships.

I feel that the support from the training provider isn't great, no proper deadlines are given, no coursework tasks are explained, and they have not assisted with any of the work.

Very slightly, however I think this is because banking is incredibly broad, and there is so many different aspects to it.

Yes, there are many events that fit the above description perfectly, and this is a great positive when working for Barclays.

Yes

1. Great career path with chance to upskill and grow. 2.Great salary and other benefits. 3.Great people.

Be yourself, Barclays are looking for people who fit the values. Be confident and use all the materials available to properly prepare for the interview.