telephony customer service Review

by NatWest

Best Apprenticeship Employer

Rating

6.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • telephone services with RBS, answering customer queries and making payments.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have only just started out on the apprenticeship, so haven't picked up any new skills so far.

    5/10
  • 3. To what extent do you enjoy your programme?

    • its has been ok so far, but I have only just had 2 sessions with my trainer so far.

    6/10
  • 4. How well organised/structured is your programme?

    • it seems to be quite well structured so far, and the outcomes and how to get there have been quite well laid out.

    6/10
  • 5. How much support do you receive from your employer?

    • my employer has given me any support I have needed so far

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I have only had 2 meetings with my training provider so far, but the support has been ok

    6/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • as I have only started I haven't learned much yet, but I can see that I will learn more about the business and how I can further help the customers

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • there are lots of charity events and every few moths they have team and whole centre outings and nights out.

    7/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • because the people I work with are fantastic and it is a great work atmosphere

  • 10. What tips or advice would you give to others applying to NatWest?

    • to definitely give it a go and see if you like it

Details

Level 2 Apprenticeship

Finance

Belfast

May 2019

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