Personal Banking Customer Service Advisor Review

by NatWest

Best Apprenticeship Employer

Rating

7.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Taking phone calls from natwest customers and helping with their queries.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Developed my confidence and my people skills.

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy my job very much, I love being able to help people.

    10/10
  • 4. How well organised/structured is your programme?

    • My work is organised but my apprenticeship isn't. They didn't enrol me properly, kept forgetting to send emails over and are not properly telling me what to do.

    6/10
  • 5. How much support do you receive from your employer?

    • My work gives me a lot of support, I have received the most support from him, more than all my managers from my other jobs combined.

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I receive a lot of support from them, even though my employer also hadn't been told much about the apprenticeship, he has helped me a lot with what to do.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Through the apprenticeship programme, not so much. Maybe when I actually receive my work and what I'm meant to do then it will but for now no.

    4/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Charity events, team days out.

    6/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • I love working there, I enjoy it.

  • 10. What tips or advice would you give to others applying to NatWest?

    • To do it.

Details

Level 2 Apprenticeship

Finance

Southend-on-Sea

May 2019

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