Customer Service Apprentice Review

by NatWest

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Serving customers at first point of contact and helping them with any banking queries.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Ive developed my customer service skills and learned a lot of vital information.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoy it.

    10/10
  • 4. How well organised/structured is your programme?

    • It is very well structured with good communication.

    10/10
  • 5. How much support do you receive from your employer?

    • I receive as much support as I need.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I receive plenty of support to do whatever I need.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I feel it makes me think about my job more and therefore work better.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes there are lots of charity events and social events.

    10/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • Great place to work

  • 10. What tips or advice would you give to others applying to NatWest?

    • Be yourself

Details

Level 3 Apprenticeship

Accounting, Finance

Greenock

May 2019

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