Service Operations Analyst Review

I am part of a team called Mobile Service Management in which we manage all the mobile applications that Barclays as a bank provides to its customers. My day to day role is producing MI that gets sent to managers/CEO's, approving changes that may be potentially impacting to our services, creating changes to be implemented and attending stakeholder calls.

Yes, studying ICT at high school and coming into this job I have been able to expand my existing skills which were at a very basic level and use work based training and other staff members to increase my skill set. I have also learnt lots of new skills that my job require me to have also though work based training and doing my day to day job.

I really enjoy the programme I am currently ongoing. I feel that I am supported my managers and team mates as well as the apprenticeship team at work. I also feel that learning opportunities are widely available to me and accepted in my team who are also very happy to assist when needed with either University work or work based tasks

I believe that my programme is well structured however does have some room for improvement. I feel when joining the program the college/university based aspect of the job was rather unorganised and potentially could have been better. saying this, the position I have ended up in is a better situation that I was told I was going to be offered and I feel that Barclays supported and encouraged me to progress with my course.

I receive above and beyond support from my employer. I strongly believe that my line manager, team mates and other Barclays colleagues are there to support me and are happy to assist whenever needed. I receive constant support from everyone around me and always have contacts if I ever did feel unsupported

I feel that I am provided a massive amount of support from my ELT at the university, they keep in regular contact with me and are more than happy to answer any queries/worries that I may have. I however sometimes feel some of the lectures may be able to provide more support to their part time students such as myself

Currently I feel that the course I am doing has provided me with some basic knowledge that at come into use In the future however going into second year at university I feel that the training course will be more tailored to the job role I have and allow me to use the skills in my daily work life

We have lots of extra curricular activities at work that colleagues are more than welcome to join such as football teams, tennis teams and comedy clubs. I myself partake in a boot camp that is run at the gym on site. This has allowed me to expand my networking and get to know new people

Yes

Barclays offer an amazing working environment for al types of people. They are also very flexible with the way that you want to work and are happy to adapt to suit you. They also offer support to you if ever needed and have a dynamic and modern way of working

One tip that I would give to anyone wanting a job would be to allow your personality to be expressed and projected. As well as a professional environment Barclays is massively friendly and want colleagues to interact with each other to provide a happy and positive place to work, showing your personality is an attractive trait for many teams