Branch Manager Review

by Post Office

Rating

6.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am the branch manager at post office branch. My role involves to provide excellent customer service , develop the team and achieving sales target.

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have been on learning journey for a long time . I have developed a skill of team building , developing individual and customer experience excellence.

    5/10
  • 3. To what extent do you enjoy your programme?

    • I did not enjoy the programme until [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] took over . It was almost after a year She took over as my tutor . She provided me clear guidance. until then there was no support or guidance. She been the best support.

    7/10
  • 4. How well organised/structured is your programme?

    • It is quite straight forward however, some of the topics in the programme does not cover my job role so that is a new learning for me.

    7/10
  • 5. How much support do you receive from your employer?

    • My employer supported the programme - It was a great support

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • As i mentioned earlier there was no support from training provider in the beginning but then [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] took over as trainer and since then it has been excellent support.

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It will take some time to find out as there are limitation on what i could implement in my branch from my learning. However, team building and customer service topics been the best.

    6/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No

    7/10
  • 9a. Would you recommend Post Office to a friend?

    • Yes

  • 9b. Why?

    • Excellent employer to work for

  • 10. What tips or advice would you give to others applying to Post Office?

    • Look out for the opportunity in retail network.

Details

Level 3 Apprenticeship

Customer Service

London

June 2019

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