Customer Service Rep Review

by HSBC

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I assist customers with general and complex banking exquiries ranging from sending money to opening new accounts. No two days are ever the same. My role also involved mitigating financial risk such as identifing fraud.

10/10

2. Have you learnt any new skills or developed existing skills?

During my training I was able to develop myself and my time management for set tasks.

10/10

3. To what extent do you enjoy your programme?

I enjoyed it that much I'm now looking for my next course to start asap.

10/10

4. How well organised/structured is your programme?

The structure was fantastic and it was really easy to navigate through.

10/10

5. How much support do you receive from your employer?

I was given some time to work on the course during work but I chose to do quite a lot of the non sensitive information at home.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Microcom was the training provider and [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] was my trainer. She was fantastic and really easy to approach when required.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

This was a qualification for paperwork to back up my abilities. Now this have been completed I can do another course that will help me progress.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes HSBC promotes different social clubs, volenteering and other activities.

10/10

9a. Would you recommend HSBC to a friend?

Yes

9b. Why?

HSBC is a great place to work, I'd struggle to give a reason not to work here.

10. What tips or advice would you give to others applying to HSBC?

Be your best self.