Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend Civil Service to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to Civil Service?
My role is an administrative officer within the civil service. Working within the operational delivery profession means I provide customer service to members of the public.at the moment this involves telephony work.
I've developed my already existing communication skills and improved my customer service approach.
I enjoy the people on my programme but the company delivering the apprenticeship can seem unprofessional.
Poor structure and organisation. I should have a talent coach to help me throughout my apprenticeship but I have never met them or spoken to them.
My employer is very supportive providing specific times I can work on my apprenticeship.
None. My training provider should have assigned me a talent coach to answer any questions and approve my work throughout my apprenticeship but the coach I was assigned I met him once for approx 10 minutes and then he quit and I no longer have a talent coach.
It suits the job role in customer service.
Yes
Yes
They are a great employer that seems to care about their employees
Be very patient
Details
Level 3 Apprenticeship
Cumbernauld
July 2019